DUCOSOFT / Administrative Communication for Health Tourism
Health Tourism CRM and Prospective Patient Tracking
As an additional setup service, we bring enquiry source, language, communication preference, owner and appointment status into a shared administrative CRM.
Illustrative solution view
A clear need
Enquiry, conversation, appointment and return communication stages
An agreed scope
Team permissions and tasks suited to administrative records
Joint review
Reminders, handover tests and pending task reports
A clear handover
We deliver the CRM dashboard, permissions matrix, workflow tests and team user training.
Your need
What business need does this address?
As an additional setup service, we bring enquiry source, language, communication preference, owner and appointment status into a shared administrative CRM. We define access permissions, tasks and handover stages for the representative in Germany and the team in Turkey, keeping medical files within the organisation’s controlled clinical system and configuring the CRM for administrative communication and follow-up.
Scope
A clear scope, with understandable steps.
A scope planned around your use
Team permissions and tasks suited to administrative records
Reminders, handover tests and pending task reports
What we work towards together
We deliver the CRM dashboard, permissions matrix, workflow tests and team user training.
How we work
Understand the need. Build the solution together.
- 01
Understand the need
Share the customer or partner profile you want to reach in Germany, your introduction materials and current contact channels.
- 02
Plan the work
We agree on priorities and sequence around these areas: Enquiry, conversation, appointment and return communication stages · Team permissions and tasks suited to administrative records · Reminders, handover tests and pending task reports.
- 03
Implement and review
An area we review together during implementation: Reminders, handover tests and pending task reports.
- 04
Hand over and explain usage
At handover, we review the agreed deliverables and usage steps together. We deliver the CRM dashboard, permissions matrix, workflow tests and team user training.
In practice
How could this work in your business?
Illustrative use case
The representative and patient communication team track enquiries, appointments and return communication in one administrative CRM. Roles and handovers are tested with a sample record; medical files remain in the provider’s clinical system.
Handover & preparation
From the first meeting to handover.
What will you receive?
We deliver the CRM dashboard, permissions matrix, workflow tests and team user training.
- Enquiry, conversation, appointment and return communication stages
- Team permissions and tasks suited to administrative records
- Reminders, handover tests and pending task reports
What should you bring to the first meeting?
- Share the customer or partner profile you want to reach in Germany, your introduction materials and current contact channels.
- Identify Türkiye team owners, approved German–Turkish information and the record system used for enquiry handovers.
In the first meeting, we review your current setup, priorities and dependencies together. We prepare the proposal around that discussion.
Discuss your project ↗Questions
What to know before you decide.
What does this service include?
As an additional setup service, we bring enquiry source, language, communication preference, owner and appointment status into a shared administrative CRM. We define access permissions, tasks and handover stages for the representative in Germany and the team in Turkey, keeping medical files within the organisation’s controlled clinical system and configuring the CRM for administrative communication and follow-up. Enquiry, conversation, appointment and return communication stages · Team permissions and tasks suited to administrative records · Reminders, handover tests and pending task reports.
Is this a good fit for our business?
For authorised organisations that want to combine administrative tracking across the representative, patient communication team and clinical operations.
What should we share in the first meeting?
Share the customer or partner profile you want to reach in Germany, your introduction materials and current contact channels. Identify Türkiye team owners, approved German–Turkish information and the record system used for enquiry handovers.
What will we receive when the work is complete?
We deliver the CRM dashboard, permissions matrix, workflow tests and team user training.
Health Tourism CRM and Prospective Patient Tracking
Let’s define a solution around your needs.
Tell us how your business works today and what you want to achieve. We can plan the scope, connections and deliverables around your team.
