We plan your digital readiness for Germany through your website, business communication and promotional content. Your Turkish–German presentation, contact channels and enquiry tracking are prepared as one connected setup.
Europe Bridge – Digital Presence and Representation
Illustrative solution view
Europe Bridge – Social Media and Enquiry Management
Illustrative solution view
Europe Bridge – B2B Business Development
Illustrative solution view
01Planning around your needs
02An agreed implementation scope
03Checked deliverables
04Ongoing support options
OUR SERVICES
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10 services
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01 / DUCOGLOBAL
Digital Presence and Bilingual Representation
We prepare your Germany-focused presentation and bilingual first contact together. Websites, email, promotional channels and representative duties depend on the selected package.
Europe Bridge – Digital Presence and Representation
01.01↗
Europe Bridge – Digital Presence and Representation
We prepare your German and Turkish website with hosting in Germany, a domain checked for suitability and corporate email accounts. The service combines initial contact handled by a Turkish–German representative based in Germany, a social media content plan and enquiry handover to your team in Turkey. Other European languages can be scoped separately when needed.
Scope highlights
Bilingual website, hosting in Germany and corporate email
Suitable domain and account access
Representative communication, content plan and enquiry handover
From the first message to a meeting, quote or handover, everyone should know where the information sits. We plan how the representative in Germany and your team in Türkiye work from the same enquiry records and next steps.
DUCOGLOBAL
Connecting Türkiye and Germany
DUCOGLOBAL↗
02 / DUCOGLOBAL
Social Media, Enquiry and CRM Management
We plan how enquiries from social media and other channels are tracked in shared records. Responses, meetings, quotes and handovers connect the representative with your team in Türkiye.
Europe Bridge – Social Media and Enquiry Management
02.01↗
Europe Bridge – Social Media and Enquiry Management
We extend the digital presence and representation service with German-language content, selected social media accounts and campaign activities. As the representative in Germany records incoming needs and suitable meeting times, we connect content, the website, the initial conversation and handover to your team in Turkey. Advertising spend is scoped separately from the management fee.
Scope highlights
German-language content and social media calendar
Bilingual response and initial conversation scenarios
Enquiry, meeting and handover tracking for the team in Turkey
As an additional setup service, we connect European enquiries from your website, social media and communication channels to shared CRM records. We define roles for the representative in Germany and the team in Turkey, with fields for country, language, owner, quotation and follow-up date, then configure enquiry, initial conversation, quotation, follow-up and outcome stages with tasks and reminders.
Scope highlights
Shared CRM, record transfer and channel connections
Team roles, access and stage definitions
Follow-up tasks, reminders and opportunity reports
We define suitable customer and partner profiles, presentation materials and meeting goals. Communication, meeting support and quote follow-up are carried out within the agreed scope.
Europe Bridge – B2B Business Development
03.01↗
Europe Bridge – B2B Business Development
We define the target buyer, dealer or partner profile for your products and services, and prepare a German-language website and digital catalogue alongside LinkedIn content. With a Turkish–German representative based in Germany, we carry out approved company outreach, arrange suitable discussions, support meetings and coordinate post-quotation steps with your team in Turkey.
Scope highlights
Target company profile and suitable contact research
German-language website, catalogue and LinkedIn promotion
Buyer discussions, meeting notes and quotation follow-up
We organise enquiry handling and administrative communication for authorised healthcare providers. Appointments, travel and follow-up coordination are defined, while medical questions go to the provider’s clinical team.
Health Tourism Europe Bridge Package
04.01↗
Health Tourism Europe Bridge Package
We prepare a German-language website approved by the authorised organisation, with a suitable domain and hosting in Germany, and manage social media content within the same plan. We establish initial enquiry handling and clinic meeting arrangements through a Turkish–German representative, refer medical questions to the clinical team and scope a separate CRM setup when needed.
Scope highlights
Organisation-approved German-language website and digital promotion
Turkish–German representative contact channel
Administrative handover from first contact to the clinical team
Prospective Patient Reception and Communication in Germany
04.02↗
Prospective Patient Reception and Communication in Germany
Through the representative in Germany, we handle initial communication in German and Turkish, recording each person’s communication preference, service of interest and suitable meeting time. We share administrative process information approved by the organisation, arrange an online meeting with the clinical team and refer medical questions to the relevant healthcare professional without assessing them.
Scope highlights
Approved initial response scenarios and communication records
Scheduling coordination for a clinical consultation
Administrative enquiry summary and clinical team handover
We bring clinical appointment details, arrival dates and organisation-approved accommodation or transfer information into a Turkish and German communication plan. We track reminders, changes and required document information, maintain information flow between the representative in Germany and the operations team in Turkey, and coordinate travel details according to the responsible organisations’ approved plans.
Scope highlights
Approved appointment, arrival and contact person details
Bilingual reminders and change communications
Coordination records for the operations team in Turkey
We handle administrative communication and follow-up appointment reminders after a person returns to Europe, according to the organisation’s schedule. We record document, appointment and satisfaction-related enquiries and pass them to the responsible team, refer medical questions or complaints to the provider’s clinical team without interpreting them, and track the status of communication steps.
Scope highlights
Organisation-defined follow-up and reminder calendar
Document, appointment and administrative enquiry records
Referral of clinical questions to the relevant healthcare team
Local Connections and Promotional Coordination in Germany
04.05↗
Local Connections and Promotional Coordination in Germany
We research suitable organisations, communities and business partners in the target region, share your organisation’s approved promotional materials and arrange meetings. For planned online or local information events, we coordinate content and participation with authorised healthcare professionals, then track meeting notes and subsequent partnership steps.
Scope highlights
Regional organisation and business partner research
Organisation-approved promotional materials and meeting plan
Health Tourism CRM and Prospective Patient Tracking
04.06↗
Health Tourism CRM and Prospective Patient Tracking
As an additional setup service, we bring enquiry source, language, communication preference, owner and appointment status into a shared administrative CRM. We define access permissions, tasks and handover stages for the representative in Germany and the team in Turkey, keeping medical files within the organisation’s controlled clinical system and configuring the CRM for administrative communication and follow-up.
Scope highlights
Enquiry, conversation, appointment and return communication stages
Team permissions and tasks suited to administrative records
Reminders, handover tests and pending task reports
We define your Germany-focused audience, language needs, service package and the representative’s responsibilities.
02
Prepare your presence and communication
We prepare the website, promotional materials and communication channels, and establish record-keeping and handover between the representative in Germany and the team in Turkey.
03
Follow up on meetings and enquiries
We carry out content, initial communication, meetings and follow-up activities, and regularly report on work completed and next steps.
What do we deliver?
Bilingual digital promotional materials and account access suited to the selected package
A representative contact channel and approved initial response scenarios
Enquiry, meeting, quotation and team handover records
Content, activity or opportunity tracking reports according to scope
Germany is our initial focus. For other European countries, language, content, communication and local requirements are assessed separately before the service scope is agreed.
What does the representative in Germany do?+
Depending on the package, duties can include first contact, handling enquiries, meeting support and passing information to your team in Türkiye. Response scenarios and responsibilities are agreed in writing at the start.
Does the B2B service guarantee sales?+
The service covers agreed activities such as target profiles, preparation, communication, meeting support and quote follow-up. Sales, customers or partnerships are not guaranteed; completed work and next steps are reported.
Do you provide medical advice in health tourism?+
Our role is administrative communication and coordination for authorised healthcare providers. Medical questions, assessments and treatment matters are referred to the provider’s clinical team.
