DUCOSOFT / Office Infrastructure, Phone Systems and Technical Support
Cloud PBX and Office Phone Systems
We configure cloud PBX or on-premises IP telephony around your company's incoming and outgoing calls.
Illustrative solution view
A clear need
Cloud or IP PBX, lines, extensions, phones and mobile client setup
An agreed scope
IVR, business hours, queues, calling permissions and routing
Joint review
Call reporting, recording options and agreed CRM/ERP integration
A clear handover
We deliver the working phone system, call flow diagram, line and extension inventory, test results and user training.
Your need
What business need does this address?
We configure cloud PBX or on-premises IP telephony around your company's incoming and outgoing calls. Lines, extensions, VoIP phones and supported mobile clients are planned together, with IVR menus, business hours, queues and routing matched to team responsibilities. Where required, call reports, recording options and CRM or ERP connectivity are scoped separately. Operator and network integration are checked through representative test calls before handover.
Scope
A clear scope, with understandable steps.
A scope planned around your use
IVR, business hours, queues, calling permissions and routing
Call reporting, recording options and agreed CRM/ERP integration
What we work towards together
We deliver the working phone system, call flow diagram, line and extension inventory, test results and user training.
Cloud PBX and Office Phone Systems
Technical details
Lines, equipment and network compatibility
We assess existing operator services, numbers, internet connectivity and phones. The cloud or on-premises IP PBX choice brings VoIP, extension phones and supported mobile clients together with the network capacity needed for their use.
Call flows for your business
We define IVR menus, business hours, calling permissions, team queues and unanswered-call routing. Internal and external test calls check the workflow, while employees learn extension use and call transfers through practical examples.
Reports and business system connections
Where needed, we plan reporting, recording and CRM or ERP integrations using supported platform methods. Recording access, retention and information requirements are agreed with your company, with additional licence or operator requirements identified in the scope.
How we work
Understand the need. Build the solution together.
- 01
Understand the need
Share your existing devices, users, connections and systems, including the providers you currently use.
- 02
Plan the work
We agree on priorities and sequence around these areas: Cloud or IP PBX, lines, extensions, phones and mobile client setup · IVR, business hours, queues, calling permissions and routing · Call reporting, recording options and agreed CRM/ERP integration.
- 03
Implement and review
An area we review together during implementation: Call reporting, recording options and agreed CRM/ERP integration.
- 04
Hand over and explain usage
At handover, we review the agreed deliverables and usage steps together. We deliver the working phone system, call flow diagram, line and extension inventory, test results and user training.
In practice
How could this work in your business?
Illustrative use case
A technical service business manually transfers calls between sales and support, with no clear handling outside business hours. We configure greeting menus, team queues and out-of-hours routing, then test representative call scenarios.
Handover & preparation
From the first meeting to handover.
What will you receive?
We deliver the working phone system, call flow diagram, line and extension inventory, test results and user training.
- Cloud or IP PBX, lines, extensions, phones and mobile client setup
- IVR, business hours, queues, calling permissions and routing
- Call reporting, recording options and agreed CRM/ERP integration
What should you bring to the first meeting?
- Share your existing devices, users, connections and systems, including the providers you currently use.
- Identify priority work areas, access owners and suitable times for changes.
In the first meeting, we review your current setup, priorities and dependencies together. We prepare the proposal around that discussion.
Discuss your project ↗Questions
What to know before you decide.
What does this service include?
We configure cloud PBX or on-premises IP telephony around your company's incoming and outgoing calls. Lines, extensions, VoIP phones and supported mobile clients are planned together, with IVR menus, business hours, queues and routing matched to team responsibilities. Where required, call reports, recording options and CRM or ERP connectivity are scoped separately. Operator and network integration are checked through representative test calls before handover. Cloud or IP PBX, lines, extensions, phones and mobile client setup · IVR, business hours, queues, calling permissions and routing · Call reporting, recording options and agreed CRM/ERP integration.
Is this a good fit for our business?
For offices and service businesses that need structured call routing between teams and branches.
What should we share in the first meeting?
Share your existing devices, users, connections and systems, including the providers you currently use. Identify priority work areas, access owners and suitable times for changes.
What will we receive when the work is complete?
We deliver the working phone system, call flow diagram, line and extension inventory, test results and user training.
Cloud PBX and Office Phone Systems
Let’s define a solution around your needs.
Tell us how your business works today and what you want to achieve. We can plan the scope, connections and deliverables around your team.
