DUCOSOFT / Social Media and Customer Communication
WhatsApp Marketing Integration
We connect incoming WhatsApp customer communications to your enquiry, order or customer management system.
Illustrative solution view
A clear need
WhatsApp connections to appropriate business systems
An agreed scope
Enquiry handling, team assignment and follow-up workflows
Joint review
Test messages and handover rules for your team
A clear handover
We deliver working connections, sample communication tests and a team user guide.
Your need
What business need does this address?
We connect incoming WhatsApp customer communications to your enquiry, order or customer management system. We build appropriate workflows for receiving enquiries, assigning them to team members and preparing follow-up messages, then test the handover from automation to your team against your business’s working practices.
Scope
A clear scope, with understandable steps.
A scope planned around your use
Enquiry handling, team assignment and follow-up workflows
Test messages and handover rules for your team
What we work towards together
We deliver working connections, sample communication tests and a team user guide.
How we work
Understand the need. Build the solution together.
- 01
Understand the need
Share brand files, existing accounts and content, together with your target audience and priority products or services.
- 02
Plan the work
We agree on priorities and sequence around these areas: WhatsApp connections to appropriate business systems · Enquiry handling, team assignment and follow-up workflows · Test messages and handover rules for your team.
- 03
Implement and review
An area we review together during implementation: Test messages and handover rules for your team.
- 04
Hand over and explain usage
At handover, we review the agreed deliverables and usage steps together. We deliver working connections, sample communication tests and a team user guide.
In practice
How could this work in your business?
Illustrative use case
WhatsApp enquiries are manually passed between sales and support. We configure suitable business-system connections, team assignment and follow-up steps, then test handover to a human representative with sample messages.
Handover & preparation
From the first meeting to handover.
What will you receive?
We deliver working connections, sample communication tests and a team user guide.
- WhatsApp connections to appropriate business systems
- Enquiry handling, team assignment and follow-up workflows
- Test messages and handover rules for your team
What should you bring to the first meeting?
- Share brand files, existing accounts and content, together with your target audience and priority products or services.
- Let’s identify the approval owner, channels and content, budget or production boundaries.
In the first meeting, we review your current setup, priorities and dependencies together. We prepare the proposal around that discussion.
Discuss your project ↗Questions
What to know before you decide.
What does this service include?
We connect incoming WhatsApp customer communications to your enquiry, order or customer management system. We build appropriate workflows for receiving enquiries, assigning them to team members and preparing follow-up messages, then test the handover from automation to your team against your business’s working practices. WhatsApp connections to appropriate business systems · Enquiry handling, team assignment and follow-up workflows · Test messages and handover rules for your team.
Is this a good fit for our business?
For businesses that want to manage WhatsApp enquiries alongside their teams and customer records.
What should we share in the first meeting?
Share brand files, existing accounts and content, together with your target audience and priority products or services. Let’s identify the approval owner, channels and content, budget or production boundaries.
What will we receive when the work is complete?
We deliver working connections, sample communication tests and a team user guide.
WhatsApp Marketing Integration
Let’s define a solution around your needs.
Tell us how your business works today and what you want to achieve. We can plan the scope, connections and deliverables around your team.
