DUCOSOFT / AI and Workflow Automation
AI Phone Assistant
Telephone enquiries do not follow a consistent greeting and routing process.
Illustrative solution view
A clear need
Voice greeting and response scenarios
An agreed scope
Phone system connection and call routing
Joint review
Information collection and human handover
A clear handover
We deliver the greeting flow, test calls and call outcome records.
Your need
What business need does this address?
We set up a voice assistant that answers incoming calls, responds to approved questions and can transfer callers to the right person. We review your existing phone system and greeting scenarios, then use test calls to check information collection, clear responses and handover to your team.
Scope
A clear scope, with understandable steps.
A scope planned around your use
Phone system connection and call routing
Information collection and human handover
What we work towards together
Voice greeting and human transfer checked through test calls.
How we work
Understand the need. Build the solution together.
- 01
Understand the need
Telephone setup and call routing list
- 02
Plan the work
We agree on priorities and sequence around these areas: Voice greeting and response scenarios · Phone system connection and call routing · Information collection and human handover.
- 03
Implement and review
An area we review together during implementation: Information collection and human handover.
- 04
Hand over and explain usage
At handover, we review the agreed deliverables and usage steps together. We deliver the greeting flow, test calls and call outcome records.
In practice
How could this work in your business?
Illustrative use case
In this example, a company gives its voice assistant approved opening-hours information and support routes. The caller's needs are recorded, while unclear questions and matters outside its scope are transferred to the human team through the existing telephone setup.
Handover & preparation
From the first meeting to handover.
What will you receive?
We deliver the greeting flow, test calls and call outcome records.
- Voice greeting and response scenarios
- Phone system connection and call routing
- Information collection and human handover
What should you bring to the first meeting?
- Telephone setup and call routing list
- Approved greeting and transfer conditions
In the first meeting, we review your current setup, priorities and dependencies together. We prepare the proposal around that discussion.
Discuss your project ↗Questions
What to know before you decide.
What does this service include?
We set up a voice assistant that answers incoming calls, responds to approved questions and can transfer callers to the right person. We review your existing phone system and greeting scenarios, then use test calls to check information collection, clear responses and handover to your team. Voice greeting and response scenarios · Phone system connection and call routing · Information collection and human handover.
Is this a good fit for our business?
For businesses that want to organise initial phone enquiries and recurring questions.
What should we share in the first meeting?
Telephone setup and call routing list Approved greeting and transfer conditions
What will we receive when the work is complete?
We deliver the greeting flow, test calls and call outcome records.
AI Phone Assistant
Let’s define a solution around your needs.
Tell us how your business works today and what you want to achieve. We can plan the scope, connections and deliverables around your team.
