DUCOSOFT / AI and Workflow Automation
AI WhatsApp Assistant
Customer needs become scattered across WhatsApp conversations, leaving gaps when a request is handed over.
Illustrative solution view
A clear need
Frequently asked questions and approved dialogues
An agreed scope
Collection of requirements and contact details
Joint review
Agent handover and conversation tests
A clear handover
We deliver the working WhatsApp flow, test conversations and a record of handover rules.
Your need
What business need does this address?
We set up an assistant that answers WhatsApp enquiries, collects customer requirements and passes them to the appropriate team. We define approved responses and customer data connections, and configure the move from automated conversation to a human agent within the same record.
Scope
A clear scope, with understandable steps.
A scope planned around your use
Collection of requirements and contact details
Agent handover and conversation tests
What we work towards together
A communication flow that retains context from first message to handover.
How we work
Understand the need. Build the solution together.
- 01
Understand the need
WhatsApp account and approved dialogue scenarios
- 02
Plan the work
We agree on priorities and sequence around these areas: Frequently asked questions and approved dialogues · Collection of requirements and contact details · Agent handover and conversation tests.
- 03
Implement and review
An area we review together during implementation: Agent handover and conversation tests.
- 04
Hand over and explain usage
At handover, we review the agreed deliverables and usage steps together. We deliver the working WhatsApp flow, test conversations and a record of handover rules.
In practice
How could this work in your business?
Illustrative use case
In this example, a service business uses an assistant to ask about the product and support need in sequence. Approved answers support the conversation, while unresolved situations are passed to the relevant human representative with the conversation context retained.
Handover & preparation
From the first meeting to handover.
What will you receive?
We deliver the working WhatsApp flow, test conversations and a record of handover rules.
- Frequently asked questions and approved dialogues
- Collection of requirements and contact details
- Agent handover and conversation tests
What should you bring to the first meeting?
- WhatsApp account and approved dialogue scenarios
- Required information and responsible representatives
In the first meeting, we review your current setup, priorities and dependencies together. We prepare the proposal around that discussion.
Discuss your project ↗Questions
What to know before you decide.
What does this service include?
We set up an assistant that answers WhatsApp enquiries, collects customer requirements and passes them to the appropriate team. We define approved responses and customer data connections, and configure the move from automated conversation to a human agent within the same record. Frequently asked questions and approved dialogues · Collection of requirements and contact details · Agent handover and conversation tests.
Is this a good fit for our business?
For businesses that communicate extensively with customers through WhatsApp.
What should we share in the first meeting?
WhatsApp account and approved dialogue scenarios Required information and responsible representatives
What will we receive when the work is complete?
We deliver the working WhatsApp flow, test conversations and a record of handover rules.
AI WhatsApp Assistant
Let’s define a solution around your needs.
Tell us how your business works today and what you want to achieve. We can plan the scope, connections and deliverables around your team.
