DUCOSOFT / AI and Workflow Automation
AI Customer Service Assistant
The team repeatedly answers similar questions but cannot consistently distinguish requests needing human involvement.
Illustrative solution view
A clear need
Preparation of approved knowledge sources
An agreed scope
Question answering and enquiry collection flow
Joint review
Rules for handover to a human agent
A clear handover
We deliver the working assistant, sample question tests and knowledge update instructions.
Your need
What business need does this address?
We set up an AI assistant on your website to answer questions using product and service information you have approved. We limit its responses to your business knowledge and design enquiry collection, conversation records and handover to your team when needed.
Scope
A clear scope, with understandable steps.
A scope planned around your use
Question answering and enquiry collection flow
Rules for handover to a human agent
What we work towards together
A website assistant with defined knowledge sources and human escalation.
How we work
Understand the need. Build the solution together.
- 01
Understand the need
Approved questions, answers and service documents
- 02
Plan the work
We agree on priorities and sequence around these areas: Preparation of approved knowledge sources · Question answering and enquiry collection flow · Rules for handover to a human agent.
- 03
Implement and review
An area we review together during implementation: Rules for handover to a human agent.
- 04
Hand over and explain usage
At handover, we review the agreed deliverables and usage steps together. We deliver the working assistant, sample question tests and knowledge update instructions.
In practice
How could this work in your business?
Illustrative use case
In this example, a service company gives its website assistant approved service information only. The assistant answers questions within that scope and collects the visitor's needs; when information is unavailable or the visitor asks, the conversation moves to a human representative.
Handover & preparation
From the first meeting to handover.
What will you receive?
We deliver the working assistant, sample question tests and knowledge update instructions.
- Preparation of approved knowledge sources
- Question answering and enquiry collection flow
- Rules for handover to a human agent
What should you bring to the first meeting?
- Approved questions, answers and service documents
- Answer boundaries and human handover rules
In the first meeting, we review your current setup, priorities and dependencies together. We prepare the proposal around that discussion.
Discuss your project ↗Questions
What to know before you decide.
What does this service include?
We set up an AI assistant on your website to answer questions using product and service information you have approved. We limit its responses to your business knowledge and design enquiry collection, conversation records and handover to your team when needed. Preparation of approved knowledge sources · Question answering and enquiry collection flow · Rules for handover to a human agent.
Is this a good fit for our business?
For businesses that want to handle recurring customer questions and incoming enquiries systematically.
What should we share in the first meeting?
Approved questions, answers and service documents Answer boundaries and human handover rules
What will we receive when the work is complete?
We deliver the working assistant, sample question tests and knowledge update instructions.
AI Customer Service Assistant
Let’s define a solution around your needs.
Tell us how your business works today and what you want to achieve. We can plan the scope, connections and deliverables around your team.
